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Help & Frrequently Asked Questions

HELP & FAQ

 

Who makes the silver jewelry sold at BarkaStore?

   70 percent of our silver jewelry is made in the Bouzid family workshop by our in-house artisans. The rest along with our home décor items is produced by our network of partner artisans from around the country.

   Our partner artisans run their own businesses in various neighborhoods of the Tunis medina, including Souk El Berka, Beb Jdid, and Beb Bnet. All of our partners have been collaborating with us for more than 10 years.

 

Where is Barka store ?

   Our storefront and workshop are located in the Tunis suburb of Ariana, 10 minutes by car from Tunis-Carthage International Airport and 30 minutes from Berka, the historic gold and silver souk in the Tunis medina.

 

How can I pay ?

   We currently accept a range of credit cards including Visa, Mastercard, Discover, American Express, Diners, JCB, and debit cards with the Visa and MasterCard logo.

   We also accept PayPal.

 

Will my personal information be kept safe during payment ?

Absolutely. We use industry-leading encryption standards, ensures that your information is safe with us and not accessible to any third party. On your end, the most important is to protect your password. For more information, check out our privacy policy.

 

What fees am I responsible for ?

All prices listed on our website include a Tunisian VAT (18%). People living outside Tunisia will have the VAT deducted from their purchase price. The tax will automatically be deducted at checkout. For tiles, please contact us and we will provide you with a quote that excludes the VAT.

However, orders shipped outside Tunisia may be subject to VAT and/or import taxes, in the country of delivery. You may also be charged an administrative fee by the shipping company. Please note you will be responsible for any taxes or duties your country collects on imported goods. Shipping costs, however, will be added to your order. For shipping charges, please see our shipping page.

 

What should I do if I lose my password ?

   No worries. Please go to “MY BARKA” at the top of our homepage and click “Lost My Password” below the login area. If you need further assistance, please contact us at help@barkastore.com.

 

How can I purchase a gift card ?

   We don’t currently offer  gift cards, but we hope to in the near future.

 

How can I know when new items are available ?

   Our merchandising team is always working hard to share with you new handmade goods from our expert artisans. Please sign up for our newsletter to stay up to date on all of our products.

 

Do you have special deals for retailers who want to buy wholesale ?

   Yes! Please follow this link if you would like to sell our silver crafts in your store. Or send us an email at wholesale@barkastore.com. We will do our best to get back to you in fewer than three business days.